Terms of service

Terms of Service

Welcome to NOVAÉ. These Terms of Service apply to your use of our online store and purchases made through our website.

1. Store Operator
NOVAÉ is an e-commerce brand operated by NovaNex Global Ventures FZE LLC, United Arab Emirates.

2. Products and Availability
We aim to display product descriptions, images, pricing and availability as accurately as possible. Product colours, packaging and minor design details may vary depending on supplier availability. We reserve the right to update product information, pricing or availability when necessary.

3. Orders
Placing an order does not guarantee acceptance. We may verify order information before processing and reserve the right to cancel or refuse an order where information is incomplete, inaccurate, suspected to be fraudulent, or the product is unavailable.

4. Cash on Delivery
Cash on Delivery may be available for eligible UAE orders. Customers must provide an accurate delivery address and reachable UAE telephone number. Customers should ensure someone is available to receive and pay for the order upon delivery.

5. Pricing
Prices are displayed in UAE Dirhams (AED) unless otherwise stated. Any applicable taxes, delivery charges or other charges will be displayed where required before completing the order.

6. Delivery
Delivery estimates are provided in good faith but may be affected by courier operations, customer availability, incorrect address information, public holidays or circumstances outside our reasonable control.

7. Returns, Refunds and Cancellations
Returns, refunds and cancellations are governed by our Return & Refund Policy.

8. Product Use
Customers are responsible for using products according to their instructions and intended purpose. Stop using a product if it appears damaged or unsafe.

9. Intellectual Property
The NOVAÉ name, branding, website content and original materials may not be copied or commercially used without permission, except where permitted by law.

10. Liability
Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable UAE law.

11. Changes to These Terms
We may update these Terms when necessary. The version published on our website at the relevant time will apply.

12. Contact
Questions regarding these Terms can be sent through the contact information provided on our website.

These Terms are governed by the applicable laws of the United Arab Emirates.